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Nantucket, MA

Spirit Stories

Spirit Stories are authentic stories of excellence to inform and inspire us. At Nantucket Island Resorts, we are known for our generous nature and we take pride in sharing our guests' experiences.

The Cottages at The Nantucket Boat Basin

While at The Cottages Office, I noticed your "share your SPIRIT Story" card and wanted to pass on a few things. At check in Cheryl was very pleasant and welcoming since we arrived on the heels of an incoming storm she contacted Randal to assist getting our bags from car to cottage and made it before the rain. We were then greeted with a nice bottle of wine from Graham (who tried diligently to get us a few extra nights but the place was booked solid- good for you!). Throughout our stay Katie at the office was very attentive as was Nelson who gave us a lift to dinner at Cru ans the next morning with our luggage and to retrieve the forgotten phone charger! So as far as this goes in sharing 'exceptional' service stories, I have to say it is a tie with Cheryl, Randal, Graham, Katie, Nelson, Christina, and even Lori in Reservations who put up with a lot of my emails! I hope to return soon!
Thank you Graham and Katie and all the others who made our stay wonderful. We are especially grateful for how pet friendly The Cottages at The Boat Basin are. Our yellow lab looked forward to the treats and all of the special surprises you had in store for him. You do an awesome job of spoiling the dogs as well as the humans!
Bill and I want to thank you again for making our stay at The Cottages such an enjoyable one. As you know, Nantucket is our favorite place to celebrate our anniversary. In the past we've stayed at Jared Coffin House, White Elephant. It's always a special treat to be able to come to the island and we wish we could do it more often. This trip was even more special because it was our 47th wedding anniversary. We decided to try The Cottages and we are so glad we did. You made us feel like we were the only guests you needed to attend to. When we left we felt like we were leaving an old friend. Thank you so much again for everything and hopefully we will be able to visit you again!

White Elephant Residences & Inn

Our stay was pleasantly exceptional! The staff and management were so hospitable, kind, and warm while going the extra mile for us. Being greeted with the smiles and willingness to help us anytime went a long way. We have a new family in Nantucket and will only stay at White Elephant and White Elephant Village on future visits! 


White Elephant, Brant Point Grill

Thank you to Lydia for being an exceptionally good server. Not only did she provide excellent service to our table but ashe was so much fun and made our meal and experience even more special. 

White Elephant Harborside

This was a magnificent experience with our family!We will fill more rooms next time when our additional family members join us. Absolutely luxurious but totally relaxed! 


Bellman/Valet Shawn, was absolutely wonderful. He was always cheerful and welcoming. He always remembered our names and wished us a nice day and asked if he could help to make our stay better. He was a highlight of our stay. 


A sincere thank you to Monique, for the massage and fresh facial. Besides feeling fantastic, she made me feel relaxed and comfortable. I appreciate the attention! 


My mother and I came to Nantucket for the first time to celebrate her 70th birthday. Our stay was outstanding! From the time of our arrival, to the guidance and reminders of wonderful things to do, your entire staff was kind and professional. To name a few; Royale, Sheila, Tiffany and the Front Desk Managers. Thank you for making this once in a lifetime trip incredible.  

The Wauwinet

We had a great all around stay at The Wauwinet. Every employee that we encountered was great. Topnotch service! The concierge went above and beyond. We were traveling with my parents and it is not easy for them to get around. It was their 50th anniversary and they were graciously upgraded to a cottage so that they did not have to use the stairs. 


Thank you to Christina at The Wauwinet for her warm and welcoming smile. Damien for his fantastic story-telling. The pastry chef Gino, for the best butter croissants in the US and great family breakfasts. Marlon for showing us the best camera mode to take our sunset photos and for snapping a great family portrait of us. That photo will be enjoyed for years to come! To all at The Wauwinet- thank you!


To Hotel Management at The Wauwinet, During a recent stay at the hotel I was moved by the actions and compassion of your incredible staff. A woman frantically approached the front desk at The Wauwinet. She said her dog was drowning in the bay, and that the dog had latched on to a buoy and wouldn't let go. The front desk and bell team immediately jumped into action. The team arrived to the bayside beach to see a dog clinching onto a buoy, struggling to stay above water. Isaac and Marlon pulled the row boat to the shoreline. Marlon jumped into the boat along with the frantic dog owner. They began to row out. Due to the heavy winds and rough waters, Marlon was making little ground. They were running out of time. The dogs head was now submerged under water. Something had to be done. Isaac threw off his uniform and began to swim out to the buoy. The water was freezing. Just in the nick of time, Isaac reached the drowning Labrador. Marlon finally made it to the dog and he and Isaac were able to lift the shivering and frightened dog into the boat. They had saved his life. The owner was filled with joy. Isaac and Marlon were truly heroes that day.

Jared Coffin House

We have had a wonderful time here in Nantucket at the Jared Coffin House.  The staff- (Amy, Sophia) have been so friendly and helpful and also caring.  We felt that everyone at the Jared Coffin House took care of us.  (We are in our 70's and need looking after) The best place to stay in Nantucket.  Town is lovely!  Desmond is great!  

Love, love love The Jared Coffin House. Rooms were exceptional and service and staff second to none. Shout out to John for being so helpful and providing service above and beyond any hotel we have stayed at. We will be back!


Thank you Pam for all of your assistance pulling together our itinerary for the weekend! We had such a wonderful time. We had lunch at Brant Point Grill and dinner at TOPPER'S, which was delicious and had a fantastic sunset view to boot. On Saturday lunch at The Chanticleer was also amazing, we sat on the patio and managed to avoid the rain. We spend a little time at Millie's on the west end of the island and then got engaged on the bluff overlooking Maddequecham beach! Dinner at American Seasons was great, After brunch on Sunday, we took a jeep on the beach around The Wauwinet before heading back to NYC. Overall, such a wonderful and memorable trip which would have been much more difficult to plan without your help! Thanks again to you and your team at White Elephant for making the weekend a success. We cannot wait to return!